Privacy Policy
Effective: December 3, 2024

About Us

“We,” “us,” or “our” refers to TravelHosts, with its principal place of business located at Shop 5 Campbell Arcade, Melbourne VIC 3000, Australia.

At TravelHosts, we provide unique travel experiences to help you connect with yourself, others, nature, and culture. Protecting your privacy is integral to maintaining your trust and confidence in our services.

About This Privacy Policy

This Privacy Policy outlines how we collect, use, disclose, and store personal information when you interact with us, including but not limited to when you:

  • Visit our website at www.thetravelhosts.com.

  • Use our online and offline products, services, or experiences.

  • Exchange personal information as part of booking or participating in our services.

If you have any questions or concerns about this Privacy Policy or your data, please contact us at hello@thetravelhosts.com.

What Personal Information We Collect

We collect personal information in the following ways:

1. Information You Provide to Us

  • Contact details: When you create an account, sign up for newsletters, or book services, we collect your name, email address, phone number, and postal address.

  • Payment details: When you book services, we collect payment information (e.g., bank or credit card details) through a secure third-party payment processor.

  • Service preferences: Information about your travel interests, dietary requirements, or other preferences provided during the booking process.

  • Feedback and communication: Data you provide when you contact us, complete surveys, or participate in promotions.

2. Information We Collect Automatically

When you visit our website, we may collect:

  • Device information: Details about the device you use to access our website (e.g., IP address, browser type, and operating system).

  • Usage data: Information about how you use our website, such as pages visited and time spent.

  • Cookies and tracking technologies: We use cookies to enhance your experience, analyse website performance, and customise content.

3. Information from Third Parties

We may collect information from third parties when you engage with us via social media platforms, marketing partners, or referral programs.

How We Use Your Personal Information

We use your information to:

  • Provide, manage, and improve our services.

  • Process bookings and payments securely.

  • Communicate with you about your bookings, updates, and offers.

  • Customise and personalise your experience with us.

  • Conduct analytics to understand customer preferences and improve offerings.

  • Detect and prevent fraud or unauthorised activity.

  • Fulfil legal and contractual obligations.

How We Store and Protect Your Data

We prioritise protecting your personal information and use industry-standard measures to safeguard it.

  • Data storage: Your information is stored on secure servers located in Australia or overseas, depending on the service.

  • Retention: We retain your data only as long as necessary for the purposes outlined in this policy, or as required by law.

  • Security measures: We use encryption, firewalls, and access controls to protect your data.

How We Share Your Personal Information

We may share your data with:

  • Service providers: Third parties who perform services on our behalf, such as payment processors, travel partners, and IT support.

  • Business transfers: In connection with mergers, acquisitions, or asset sales.

  • Legal obligations: When required by law or to protect our rights and those of others.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences in your browser settings.

Your Rights and Choices

You have rights regarding your personal information, including:

  • Access and correction: Request access to or correction of your data.

  • Marketing preferences: Opt-out of marketing communications by clicking the "unsubscribe" link in emails or contacting us.

  • Data deletion: Request deletion of your data, subject to legal obligations.

To exercise these rights, contact us at hello@thetravelhosts.com.

International Transfers

We may transfer your data to locations outside Australia. Where this occurs, we ensure appropriate safeguards are in place to protect your privacy.

Changes to This Privacy Policy

We may update this policy from time to time. Changes will be effective when posted on our website. We encourage you to review this page periodically for updates.

Contact Us

If you have questions about this Privacy Policy or your data, please reach out to us at:

TravelHosts
Shop 5 Campbell Arc
Melbourne VIC 3000
Australia

Email: hello@thetravelhosts.com
Website: www.thetravelhosts.com